Locked out before payday? This complete guide walks you through every reset method — and shows you how to do a FAB bank salary check the moment you are back in.
Most guides jump straight to the fix without explaining the trigger. Knowing what caused the lockout helps you pick the fastest path to access.
FAB's online banking locks accounts as a protective measure. It is not a glitch — it is the bank's security system working exactly as designed.
Two self-service options: the main website or the mobile app. Both take under 4 minutes.
Open your browser and navigate to bankfab.com. Always verify the URL manually — phishing sites copy FAB's interface near-perfectly.
⚠️ Confirm URL starts with bankfab.com before entering any detailsFind the Login button in the top-right corner. Click it, then select "Personal Online Banking (UAE)" from the dropdown menu. New users who have not activated digital access yet can complete their FAB online banking registration in minutes.
On the login page, look below the password field for this link. It handles both forgotten passwords and locked accounts from the same flow.
Provide your Customer Identification Number (CID) — found on your welcome letter — or your debit/credit card number. Either works.
FAB sends three digits to your registered mobile and another three inside a password-protected PDF to your email. Enter the full six-digit code to proceed.
⏱ OTP expires in 2 minutes — have both devices ready before clickingMix uppercase, lowercase, numbers, and special characters. Avoid obvious patterns. Confirm it in the second field and click Submit. You are back in.
Launch the FAB Mobile app on your Android or iOS device. If you need to download it, search "FAB Mobile" on Google Play or the Apple App Store.
This option appears directly below the password field. Tap it to begin the reset flow without entering a wrong password.
Provide the contact details tied to your FAB account. This is how the bank verifies your identity before allowing a reset.
Enter the OTP sent to your registered contact. FAB's app uses intelligent authentication — including biometric liveness checks for new registrations.
Create a strong password, confirm it, and you are done. Going forward, consider enabling biometric login so you never need to type a password again.
If your registered mobile number or email is inaccessible (changed SIM, old email), the automated reset cannot verify your identity. You need human support.
💡 Branch visit is often faster than phone support for this scenarioDial 600 52 5500 (UAE) or +971 2 681 1511 (international). The team verifies identity via Emirates ID details and account information.
Bring your Emirates ID and original account documents. Staff can reset credentials and update contact details in one visit — usually under 10 minutes.
🏦 Recommended for expats with inactive UAE SIM cardsFAB will never ask for your password, OTP, or PIN through email, SMS, or phone calls. If anyone contacts you claiming to be FAB support and requests this information, it is a phishing or social engineering attack. Hang up immediately and call 600 52 5500 yourself to report it.
These habits prevent repeat lockouts and dramatically reduce the risk of unauthorized access.
Turn on instant alerts in the FAB Mobile app. Every login and transaction triggers a real-time notification — your first line of fraud defense.
FAB uses SSL encryption, but a compromised network can still intercept session data. Use mobile data or a trusted VPN when banking away from home.
Every FAB app update ships security patches. Running an outdated version leaves you exposed to vulnerabilities the bank has already fixed.
FAB's intelligent authentication uses a video selfie liveness check registered once. After that, a fingerprint or Face ID replaces your password entirely.
An updated phone number and email address is the single most important habit. It eliminates 90% of the friction people face during any account recovery.
Go to Menu → Edit Profile → Personal Details to update your mobile number or email address without visiting a branch.
Once you are back inside your account, confirming your salary credit takes under 30 seconds. Choose the method that suits your situation.
Log in at bankfab.com → go to Accounts → select your Salary Account. Full transaction history, exact credit amount, and timestamp. Best for verifying salary details before payroll disputes.
Authenticate with PIN or biometric → tap Accounts → select Salary Account. Real-time balance and latest credit shown on the homepage instantly.
FAB sends an automatic SMS alert the moment your salary is credited. If registered for SMS banking, no login required — just check your messages.
Save FAB's official WhatsApp number from bankfab.com → send "Hi" → follow the chatbot → select "Check Balance." Works 24/7 without opening an app.
Insert your debit card → enter PIN → select "Balance Inquiry." Prints a receipt with your current balance. Works with no internet. Available 24 hours.
Most salary check guides skip this entirely. The UAE's Wage Protection System requires employers to pay through approved channels by set deadlines. FAB is WPS-compliant and processes salary transfers instantly upon receipt from the employer.
If your salary has not appeared — the delay is almost never a FAB issue. The problem typically sits with your employer's payroll processing, a WPS file rejection, or a public holiday banking delay.
The rule: Contact HR first. If they confirm the transfer was processed and you still see nothing after 24 hours, then call FAB with the transfer reference number.
Many blue-collar and contract workers in the UAE receive salaries on a FAB Ratibi prepaid card rather than a traditional bank account. Your salary check process uses a dedicated portal.
Visit the FAB prepaid card balance enquiry portal on bankfab.com. Enter your last four card digits and Card ID, complete the captcha, and your balance and latest salary credit appear immediately.
You can also connect your Ratibi card to FAB's Payit digital wallet for salary advances, international transfers to 200+ countries, bill payments, and more.
Quick answers to the most searched questions about FAB password reset and salary checks.
If self-service options do not resolve your issue — whether it is a security flag, an expired Emirates ID, or an unregistered contact number — the FAB support team handles these cases every day.